1-2-1 Coaching / Consultancy Payment Terms & Conditions
By making this purchase you understand that it relates to 1-2-1 coaching and/or consultancy with Isobel Anderson for the date, time and duration mutually agreed between yourself and Isobel via email, or as stated on the webpage you booked the session through.
The following terms and conditions have been linked to clearly when you purchased this 1-2-1 service in the section that reads 'I have read and agree to the terms and conditions of this page'.
You will only have been able to complete your purchase if you ticked this box.
This acts as a legally binding contract between yourself, 'The Client' and Isobel Anderson, 'The Company'.
WHAT YOU WILL RECEIVE & WHAT IS EXPECTED OF YOU
By making this payment, you will receive 1-2-1 time with Isobel at the date, time and duration pre-agreed and confirmed either via email or as stated on the webpage you booked this session through. You understand that the sessions will be lead by the information you provide and the direction you decide. You understand that it is your responsibility to engage with this process on the call and take action before and after to implement any advice you may receive as a result of your time working with Isobel.
You understand that coaching and consultation may include a variety of strategies and techniques and will give you the opportunity to draw from Isobel's experience and skills but that no specific outcomes are promised. If you purchased one of Isobel's coaching or consultation packages below, you can expect to receive the following resources as well.
Creative Project Strategy 1/2 Day Immersive
As well as your allocated, pre-agreed time with Isobel as described above, clients purchasing a Creative Project Strategy 1/2 Day Immersive will also have the option of using Isobel's Creative Strategy three step framework: Dream, Align, Plan, and that this can include a creating a three month timeline and/or budget together as an outcome. This will be time-dependent and in response to the direction the session takes and is, therefore, not guaranteed.
ATTENDANCE & CANCELLATION
You understand that you are pre-paying for a coaching/consultation session with Isobel and that it is your responsibility to arrive for this session on time,. If you arrive late, the session will not over-run at the in order to make up for any lost time. If for any reason you fail to attend your session with no prior cancellation or reschedule request (see below) no refunds will be issued.
If for any reason you need to reschedule or cancel your session, you agree to do so as soon as you are aware this is required. If this means rescheduling or cancelling the call with less than 48 hours before the call is due to take place, you understand that no refund will be issued.
If for any reason Isobel needs to reschedule your session, she will endeavour to do so as soon as she knows this is required. If this means rescheduling the call with less than 48 hours before the call is due to take place, you will be offered the option of a refund.
Please see below for full refund terms and conditions can be found.
One Off Sessions and 1/2 Day Immersives
If you have chosen to pay in full for your session, this will be requested either via invoice or an online checkout link after your session has taken place. If you have chosen to split the payment of your session into two instalments, you are required to make the first instalment no less than 48 hours before your session is due to begin in order to secure your session. Failure to do so will mean Isobel may cancel your session and offer the time to somebody else.
As multi-session bundles give clients the opportunity to save money by securing multiple sessions in advance, payment for these must be taken no less that 48 hours before the first session is due to take place. Failure to do so will mean Isobel may cancel your session/s and offer the time to somebody else.
Outstanding payments invoiced for after a session must be paid within 14 days of issue. You understand that failure to do so may result in the matter being passed onto a debt collection agency.
If you are pre-paying for a coaching/consultation session with Isobel, please email firstname.lastname@example.org no less than 48 hours before your session is due to begin and we will happily issue a no questions asked, full refund. As this is a Live event, no refunds will be issued for any payments made after a session has taken place.
If you are pre-paying at a reduced rate for a multi-session bundle, you will only be eligible for a refund if this is requested no less that 48 hours before your first session is due to start. It is for this reason we advise you only purchase one of these bundles after an initial 1-2-1 session or 1/2 Day Immersive with Isobel so you're sure you want to commit to more than one session.
If you start a multi-session bundle and are unable to continue with your pre-agreed and pre-purchased sessions due to unforeseen circumstances, you will be offered the following options:
Reschedule your sessions at a later date and time.
Effectively buy yourself out of this legally binding agreement with a 50% equivalent refund for the remaining value of your sessions (for example, if you pre-paid for four coaching session at £100 ph at a reduced rate of £350 and you had already availed of two session, the remaining outstanding value would equivalent to £175 and the 50% buy out would result in a refund of £87.50).
Be issued with a credit note of the remaining value of your sessions which can be put towards any current products or services from our website, or any future offers or services. Credit Notes must be redeemed within 12 months of issue.
PRIVACY & CONFIDENTIALITY